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Troubleshooting multiple devices

UNIME can only be used on one mobile device.​

If you’ve set up another device, follow steps to resolve for your platform:


Android 

I set up UNIME on another phone. How can I use UNIME on this Android phone again?

Tap on the “Device no longer registered” banner to re-register UNIME on your phone to make it the active device. After registering again, this phone will be connected and your other device will go offline.

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My camera does not scan the QR code. What can I do? 

  • Move your phone further away or closer to the code.
  • Capture a screenshot of the QR code and zoom in on it. 

What if I see an error after scanning the QR code?

 If you see Network Error

  • Update to the latest version of UNIME on your phone.
  • Confirm your UNIME number is registered and you can send and receive UNIME messages.
  • Install UNIME again.

iOS

I don’t want to link an iPad. How do I set it up as a separate device?

Follow steps on the support page to install as a separate device.

Why can’t I link my iPad?

  1. Update to the latest version of UNIME on your phone.
  2. There is a limit of 5 linked devices. Confirm you have not hit this limit.
  3. Check firewall and network settings. If you have a VPN or firewall, make sure you allow *.unime.org, and TCP port 443. The underlying IPs are constantly changing, so it’d be hard to define accurate firewall rules. If you have a transparent or reverse proxy it needs to support websockets.

I previously used an iPad as a separate device, how do I link that to my phone? 

  • If your iPad is a linked device, transferring messages to a phone is not supported.
  • If your iPad was a separate device, follow the steps below. 
    1. Install UNIME on your phone and complete an account and message transfer.
    2. Reinstall UNIME on your iPad which will clear your message history.
    3. Link the iPad with your phone.
    4. Your iPhone will have your message history and your iPad will not have any previous history.

What do I do if I see an alert or error after scanning the QR Code? 

If you see QR Code Detected – No Usable Data Found, then you are scanning the QR code from an app that is not UNIME.

  1. In UNIME, tap your profile  > Linked Devices.
  2. Select Link New Device anduse your iPhone to scan the QR-code.

I set up UNIME on another phone. How can I use UNIME on this iPhone again?

Multiple phones are not supported. Tap on the “Device no longer registered” banner to re-register UNIME on your phone to make it the active device. After registering again, this phone will be connected and your other device will go offline.

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